Privacy Policy

Last updated: January 19, 2025

At ScentBar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

Personal Information

When you place an order with us, we collect the following personal information:

Contact Information: Full name, phone number, alternative phone number (optional)
Delivery Information: Complete delivery address including street, city, and state
Payment Information: Payment details processed securely through Flutterwave (we do not store your card information)
Order Information: Products purchased, quantities, and total amount

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

Browser type and version
IP address
Operating system
Pages visited and time spent on pages

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including packaging, shipping, and delivery
Communication: To contact you regarding your order status, delivery updates, and any issues with your order
Payment Processing: To process payments securely through our payment provider, Flutterwave
Customer Service: To respond to your inquiries, provide customer support, and resolve any issues
Legal Compliance: To comply with applicable laws and regulations
Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

3. Delivery and Shipping Information

We partner with reliable delivery services to ensure your orders reach you safely:

Delivery Methods: We use bus waybill services and reputable delivery companies including GIG Logistics and other trusted courier services
Contact Requirements: Your phone number must be active and reachable for delivery coordination
Address Accuracy: It is your responsibility to provide accurate and complete delivery information

4. Information Sharing and Disclosure

We may share your information with:

Delivery Partners: Bus waybill services, GIG Logistics, and other delivery companies to facilitate order delivery
Payment Processors: Flutterwave for secure payment processing
Legal Authorities: When required by law or to protect our rights and safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

Secure payment processing through Flutterwave with bank-level encryption
SSL/TLS encryption for data transmission
Regular security assessments and updates
Access controls to limit who can view your personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Order records for accounting and legal purposes
Customer service records to improve our services
Compliance with applicable laws and regulations

7. Your Rights

You have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Objection: Object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites (such as Flutterwave for payment processing). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.

Email: Contact us through our website
Phone: Available through WhatsApp support on our website

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.